Store Policies
Refund & returns policy
This policy covers everything purchased through Simply Shannon Entertainment, event tickets, limited edition merchandise, and donations. Because these are different from typical retail purchases, our policy is built around what’s actually fair and practical for each one, not a generic one size fits all approach.
Event Tickets
Film premieres & ticketed events
All ticket sales are final and non-refundable. Because our events have limited seating and fixed costs tied to the venue, cast, and crew, we’re unable to offer refunds or exchanges once a ticket is purchased.
If you’re unable to attend, you’re welcome to transfer your ticket to someone else. Just email us in advance with the new attendee’s name so we can update our guest list.
If we cancel or postpone an event, you’ll receive a full refund automatically, or the option to transfer your ticket to the rescheduled date, whichever you prefer.
Limited Edition Merchandise
Event merch & collectibles
Merchandise released for a specific event is produced in limited quantities and is not reprinted or restocked. Because of this, all merchandise sales are final, and we’re unable to offer returns or exchanges for reasons of preference, sizing, or change of mind.
If an item arrives damaged or defective, please email us within 7 days of receiving it, along with a photo of the issue, and we’ll make it right with a replacement or refund.
Voiceover, Acting & Performance Services
Booked sessions & completed work
Voiceover recording sessions, acting bookings, underwater performances, and motion capture work are not eligible for refunds once the session has taken place or files have been delivered. This work involves real time, preparation, and studio resources that are committed the moment a booking is confirmed.
If a deposit was required to secure your booking, that deposit is non-refundable, since it holds the date and turns away other potential bookings for that time.
Need to cancel or reschedule before your session? Reach out as soon as possible. With reasonable advance notice, we’re happy to work with you on rescheduling to a new date rather than issuing a refund.
Not satisfied with the final result? Most projects include one round of revisions to make sure you’re happy with the delivered work. Please reach out and we’ll make it right before considering the project complete.
Donations
Supporting independent film
Donations made to support future projects, equipment, or local creative opportunities are non-refundable. We’re deeply grateful for every contribution, and funds are put directly toward the causes described at the time of your donation.
Questions
We’re happy to help
If something doesn’t feel right about your order, or you’re not sure which policy applies to your situation, please reach out. We’d rather talk it through than leave you with an unanswered question.
Email: thatgirl@simplyshannonscott.com
This policy was last updated on July 19, 2026.